forgot to add tracking number

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hi i mistakenly marked without adding tracking number is there any way to add tracking number once you have marked it as dispatched? appreciate your help in advance.

navaz-59

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Posted 4 months ago·Last reply 4 months ago

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tressygirl

Mentor4 months ago

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If you use Simple Delivery, then dispatch and tracking is automatically added.

If you used your own postage, you cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Your payout will be held for a minimum of 14 days for the item, maybe a little longer as this is the norm for new sellers.

@navaz-59