Locked
Discussion interactions are currently paused.
Fictitious Fault
I sold a new jumper to a buyer. 6 days after they received it they claimed it was faulty and returned the item. There was definitely not a fault when I sent the item. It is my belief that the buyer created the fault deliberately to return the jumper. What can I do?
11 comments
john1297576
Mentor3 weeks agoDid they open a return case?? If so what reason did they use? Did you have to pay for return label?
Without knowing the most important facts, difficult to advise but as they have
returned if done through a return case of any sort then buyer can escalate if you do not refund, and then ebay would refund at your expense plus you would get a damaging defect.
sonnywhippet
OP3 weeks agoThe opened a case stating the item was faulty (it wasn't). I had to pay the return postage. I received the item back and it's clear to me the fault has been manufactured. As of now I have refused to refund but ebay don't seem to offer a solution for sellers.
*vyolla*
Mentor3 weeks agoYou can report the buyer for returning a damaged item, do that as soon as possible,
sonnywhippet
OP3 weeks agoDid but ebay won't overturn it. He said, she said. Spoke to them and because they can't physically check the item they won't overrule the buyer. I won't sell on ebay anymore. Vinted for me in future.
tobiasd4
Mentor3 weeks agoWhat makes you think Vinted will do anything different?
sonnywhippet
OP3 weeks agoBeen using them for a couple of years and they have better policies. You have 2 days to accept or decline an item as opposed to ebay 30 days...They don't always take the buyers side like ebay do. I prefer Vinted.
sonnywhippet
OP3 weeks agoI've been an ebay user for 22 years but I won't sell through them again.
tommystrezures
Mentor3 weeks agoAccept the return and refund the buyer in full.
Its one of the pitfalls of online selling on any platform, not just here.
sonnywhippet
OP3 weeks agoIs there any way to escalate the matter?
papso22
Mentor3 weeks ago · EditedYou can report the buyer for misuse of the money back guarantee but you need to refund.
sonnywhippet
OP3 weeks agoThank You.