Feedback remove after closed case, open visa claim. | Member To Member Support

monkey_bubu · 2025-10-15T09:41:36.030000Z

Good morning everyone. I have an order delivered by Royal Mail somewhere else, proof with they GPS location and photos. Open a case for unreceived parcel with Ebay and because tracking number showing delivered they closed in seller favour. After a few email with customer service I couldn't make a claim on Royal Mail as I need all the details from seller which I don't have. I have made a Visa credit card claim which is under investigation now. I have left a negative feedback to the seller as he didn't reply to any of my messages or helped me in any way, but EBAY removed that feedback. I understand to be removed after the case is win by the buyer, but not opposite. I want to know if they are going right thing or not? I have contacted customer service chat about this situation and they are passing me to another department or exiting the chat. Please help. I about an order over £200 Thank you in advance Regards Alex

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Feedback remove after closed case, open visa claim. | Member To Member Support | eBay UK