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Feedback remove after closed case, open visa claim.
Good morning everyone.
I have an order delivered by Royal Mail somewhere else, proof with they GPS location and photos. Open a case for unreceived parcel with Ebay and because tracking number showing delivered they closed in seller favour.
After a few email with customer service I couldn't make a claim on Royal Mail as I need all the details from seller which I don't have.
I have made a Visa credit card claim which is under investigation now.
I have left a negative feedback to the seller as he didn't reply to any of my messages or helped me in any way, but EBAY removed that feedback.
I understand to be removed after the case is win by the buyer, but not opposite.
I want to know if they are going right thing or not?
I have contacted customer service chat about this situation and they are passing me to another department or exiting the chat.
Please help. I about an order over £200
Thank you in advance
Regards Alex
plpmr
Mentor9 months ago"I have left a negative feedback to the seller as he didn't reply to any of my messages or helped me in any way, but EBAY removed that feedback. I understand to be removed after the case is win by the buyer, but not opposite. "
Feedback would not be removed when a case is won by a buyer, but bad feedback is removed if a seller wins a case.
monkey_bubu
OP9 months agoHe win the case.
I can't appeal.
I still think isn't the right decision from Ebay.
Feedback left after Visa claim has started and investigated ongoing.
This is a genuine Feedback as the seller doesn't reply or help me at all.
I can file a complaint or reconsidering my feedback?
In his feedback are more like my, im not the only one.
*vyolla*
Mentor9 months agoThe feedback is done and dusted now, the seller was protected because they had a tracking number showing delivery so it was removed, and it won't be reinstated.
I'd just focus on your chargeback now.