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Feedback removal
EBay have decided not to remove feedback that I requested:
Buyer bought an item and then left negative feedback about not received a battery with the item.
In my listing, the title and description both state in capital letters that no battery is supplied. Hence why I asked for feedback to be removed.
I am clearly right in asking for feedback to be removed, is there an appeal process that I can go through? Many thanks!
3 comments
*vyolla*
Mentor2 weeks ago@theclearancecouple You could try getting it removed under the reason 'The buyer is raising an issue that was correctly disclosed in the listing' in eBay's feedback policy (link below):
https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208&from=EBAY_AI&origin=EBAY_AI
You can apply to have it removed via this webform:
https://www.ebay.co.uk/sellerhelp/feedback
john1297576
Mentor2 weeks agoHow did you request fb removal?
I suggest you read this -
https://www.ebay.co.uk/help/sr?query=appeal+feedback&origin=1&aiSummary=true
theclearancecouple
OP2 weeks agoHi. I asked EBay to remove as the feedback was factually incorrect so violated policies. I didn’t bother with the feedback revision as I don’t think the buyer would revise. X