Faulty product

Question

Hi i purchased a product and it has been used b7t is faulty the whole stitching and seams have came away and it is unusable now. The seller is offering a partial refund and no replacement as not in stock can anyone tell me what way is the right way to go about this please ?

tressygirl · Answer

You just follow eBay's 30 day MBG, Money Back Guarantee policy ( this is written on every listing, not Classsified ads.) which is:

If you are still within 30 days of the item's last estimated date for delivery, proceed this way:

Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.

If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.

Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.

@shelleyoff1986