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Faulty product
I purchased a battery and it is now faulty and the seller can't be contacted.
Any ideas?
I have tried all the contact seller options and it draws a blank.
Thanks
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Discussion interactions are currently paused.
I purchased a battery and it is now faulty and the seller can't be contacted.
Any ideas?
I have tried all the contact seller options and it draws a blank.
Thanks
**peaseblossom**
Mentor3 weeks agoIf it's still within 30 days of the delivery date open a return using the reason "Item didn't match description" via the dropdown menu arrow for the item on your purchase history page. Escalate it after 3 complete working days.
If it's more than 30 days it's too late to do anything via ebay but if it's still within 120 days of payment contact your payment provider and ask about a refund or chargeback.
After 120 days you're unlikely to get your money back unless you want to try money claim online, but if it's a UK business seller you can report them to Trading Standards.