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Faulty Memory
Hi Guys, I purchased a pair of memory sticks from a seller. Unfortunately, one of the pair showed a fault, and the computer would not boot when it was installed. After speaking to the seller, I started a return, but the seller keeps dragging it out, even on eBay. Customer support is dragging it out and will get back to me even after the AI said I will get a refund. Any ideas from you Guys
6 comments
weirdvisions
OP10 months agoThe refund has finally come through; this had dragged on a tad. I thank @plpmr,@fargvs, @papso22 for their kind help. Thank you, Guys
fargvs
Mentor10 months agoYou only have 30 days from delivery date to open an official 'Item not as described' (faulty) case --- If you have done this ??, Seller or eBay should supply a prepaid return label --- follow the instructions carefully and escalate to eBay on day 4 for their assistance >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...
https://pages.ebay.co.uk/ebay-money-back-guarantee/
weirdvisions
OP10 months agoOrder date 29th August
Delivered 8th September
Requested Return 10th September
Case Opened 15th September
All I get The case is pending
plpmr
Mentor10 months agoit look like you are too early to escalate the case, try tomorrow.
papso22
Mentor10 months agoYou shouldn't need to deal with CS. If the seller hasn't provided a return label after 3 business days there should be a option in the case to escalate to ebay automatically.
Did you open the case within 30 days of delivery?
weirdvisions
OP10 months agoAnd would get back to me within 48 hours, but alas, not, and yes, it is within 30 days