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Faulty item under warranty - Seller not responding
I bought a light in March this year. It says on the listing that it has a 12 month warranty. It stopped working and I have contacted the seller but they are not responding.
What are my options?
Thanks in advance
whiterose406
Posted Jul 18, 2026 at 2:11 PM · Edited Jul 18, 2026 at 2:11 PM·Last reply Jul 18, 2026 at 2:19 PM
1 comment
tressygirl
MentorJul 18, 2026 at 2:19 PMYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
You are too late to claim a refund from eBay, but can try your payment provider, most offer a 120 day buyer protection policy.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@whiterose406