Faulty item refund dismissed | Member To Member Support

melala-upcycle-fashion · 2026-05-20T17:19:30.996000Z

I purchased a spice mixer which arrived but worked only few minutes. The seller asked for prove and I agreed to send a video via WhatsApp. He saw the issue and asked me to return the item. He sent a new item. Same problem mixer worked 3 minutes. Motor smelled burned and stopped working. I asked now via eBay for a refund and return. The case was dismissed with no option of appeal and no chance to explain. There is no eBay customer service option. What can I do?

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Faulty item refund dismissed | Member To Member Support | eBay UK