Faulty item but no replacement received (beyond 90 day limit)

Question

So I received an item, it was faulty, I reported it straight away to the seller. They responded and offered a reduced price, which I rejected (it was faulty). So they offered a replacement, no need to return the other. Great, except that never arrived and several months later here we are, messaging backwards and forwards. I suspect they do this to keep people on the hook so the returns period times out. My mistake, I have learnt a lesson, but is it worth reporting the seller to ebay (which does...

tressygirl · Accepted Answer

If this is a business seller,  did the item come with any guarantee that the seller is now not upholding?   If so,  you can report them to Trading Standards.   No point reporting this seller to eBay , as you have passed the timeline,  30 days,  for a guaranteed refund, and any eBay protection.   Yep, lessons learned,  that is, listen to no excuses and time wasting promises from a seller,  but open that case for item not as described/ item Does Not Mat...