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Faulty item
I am having trouble with a seller,refuses to refund a faulty product which is still in warranty,I have sent video proof of the fault but still refuses
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I am having trouble with a seller,refuses to refund a faulty product which is still in warranty,I have sent video proof of the fault but still refuses
*vyolla*
Mentor3 months agoeBay won't get involved with warranty issues, they have a 30 day Money Back Guarantee/Buyer Protection.
If you funded your payment with a debit/credit card or Apple Pay you have 120 days to issue a not as described chargeback via your card provider.
Failing that, if your seller is a UK registered business seller you could contact Citizens Advice or one of the online consumer forums to ask about pursuing this via a legal claim.
papso22
Mentor3 months agoNothing ebay can help you with I am afraid. They only provide protection for 30 days and don't get involved in warranty disputes.