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Faulty item
I recently had a guest bought a gas heater sadly it doesn’t work. I have emailed the company. I have everything I need to prove purchase et cetera tracking everything. I’ve tried asking eBay to help nothing is happening. What else do I do? I am so frustrated and cannot afford to lose this money
2 comments
jckl1957
·10 months agoHow 'recently'?
If it is more than 30 days since you received your heater, then you are too late to open a return through Ebay.
If it is within 30 days you need to find the email you received from Ebay when you paid then use the 'bought as a guest' link in message 2.
If you have had the heater more than 30 days, you will have to try your payment provider and start a payment dispute on the grounds that you have bought an item which is not fit for purpose.
plpmr
Mentor10 months agohave a read -
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=3&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&lucenceai=lucenceai&docId=HELP1151