Faulty Italian charm | Member To Member Support

welshjen · 2026-05-11T17:42:04.436000Z

Hi wanted some advice I bought an Italian charm off a seller of a Welsh dragon after wearing the charm on the bracelet twice the head came off the dragon. I contacted the seller within the 30 days twice and had no response, I then asked if I could return the item as it’s obviously faulty to go through eBay to find the seller doesn’t take returns. I thought they had to take faulty items back? Bar that they took over the 30 days not to reply I missed out on the eBay buyer protection. I have been shopping on eBay for years and this has really put me off buying items again. Is there anything I can do to appeal

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Faulty Italian charm | Member To Member Support | eBay UK