Fake Items on Ebay | Member To Member Support

richardpalmer1234 · 2026-04-11T11:16:21.952000Z

Brought a Dyson Airstrait on ebay, had to send off to be repaired a couple of months later.Turned out to be counterfeit. Ebay seller obviously won't reply. Contacted ebay who said try seller again, give it 48 hours and if no response, we will refund. Gave it 4 days, contacted ebay again who now refused to refund the item, and told me the original agent had got it wrong. They also refused to supply details of the seller, so I could take my own court action.Therefore just a helpful warning: 1) Don't trust Ebay agents, they lie.2) Don't buy anything expensive on Ebay. Especially Dyson items. Many are counterfeit. I'm sure this applies to other items too.3) You can't rely on Ebay to support you when it goes wrong.4) Ebay won't help you chase the seller - they will protect them and hide their identity.5) The Ebay protection won't help you - it only lasts for 30 days, and if you don't realise you have a problem after that, all they will do is tell you to contact citizen's advice, and refuse to provide any details of the seller.

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