Fake item sent, seller won't refund | Member To Member Support

celeug-13 · 2026-06-18T09:24:39.551181Z

A company in Leichenstein sold me a used phone as brandnew. Thankfully, I didn't open the packaging it came with because they sent the wrong phone so there was no point. The seller has now withheld 50% of my money saying there were signs of hard use-use-scratches and scuffs. I have raised this as a case as this is clearly fraudulent. Is there anything else I can do? Can I still get my money back? It's a scary situation.

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Fake item sent, seller won't refund | Member To Member Support | eBay UK