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Fake item sent, seller won't refund
Summary: mgxd6x shared their experience of buying a phone from a company in Liechtenstein that turned out to be used instead of brand new. Although they didn't open the packaging due to receiving the wrong phone, the seller has withheld 50% of their payment, claiming the phone was returned with signs of wear. mgxd6x has reported this issue as fraudulent and is seeking advice on possible steps to ensure a full refund. They express concern about the situation and are looking for reassurance on recovering their money.
A company in Leichenstein sold me a used phone as brandnew. Thankfully, I didn't open the packaging it came with because they sent the wrong phone so there was no point. The seller has now withheld 50% of my money saying there were signs of hard use-use-scratches and scuffs. I have raised this as a case as this is clearly fraudulent. Is there anything else I can do? Can I still get my money back? It's a scary situation.
tressygirl
Mentor1 month agoHas the case closed with a 50% of the money already given to you? If so, and you are entitled to a full refund if you've claimed within 30 days of the item's last estimated date for delivery, then contact Customer Services .
Contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@celeug-13