You ' report' this by opening a case for item not as described. If eBay receive enough of these cases, against the seller , they act with selling restrictions even selling bans.
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
tressygirl
Mentor5 days agoYou ' report' this by opening a case for item not as described. If eBay receive enough of these cases, against the seller , they act with selling restrictions even selling bans.
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@jatasib_t72zixpe
fargvs
Mentor5 days agoHave you opened a 'Not as described' case yet for a refund in full ?.
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#excluded-items