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Failure of courier to collect item
Hi, I sold my item and it has been paid for. I booked a courier and label to collect the item but no courier has arrived to collect it. I don't know which courier was booked by eBay because I did not receive email confirmation -- it could be Royal Mail, Evri or DPD. I don't know who to contact and, as usual, eBay is no use at all. Can anyone suggest a soltuion?
2 comments
frmilton
OP6 months agoThanks Peaseblossom,
I think you're right, I'll go it alone rather than rely on eBay' s Global Distribution system which still has bugs that need sorting out. Pity because if it worked it would save sellers a lot of trouble.
Regards
Richard
**peaseblossom**
Mentor6 months agoProbably the best thing is to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with different postage for the buyer to buy and pay again.
You can opt in or out of various couriers on here:
https://www.ebay.co.uk/ship/prf
The alternative would be to buy and pay for the postage yourself outside of ebay.