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Failed Royal Mail Collection
Summary: andre_90079 expressed dissatisfaction with a failed Royal Mail collection, leading to disappointment with the service. tressygirl acknowledged the issue and responded with empathy, attempting to address the concerns or provide potential solutions. The dialogue reflected an understanding of the customer's frustration, indicating a willingness to resolve the matter.
Hi, all.
I recently had a notification from Royal About a failed collection, after checking the parcel had been picked up. Not having the goods nor anyway of identifying where they were I immediately advised the buyers and gave him a refund. move on to the next day, for some reason i checked the tracking on the order and it now appears Royal Mail have the goods and processing the delivery, Is there a way to reverse the refund or is this just a write it off and learn from experience.
Unable to find any specific on Ebay that will actually help.
tressygirl
Mentor4 months agoYou cannot reverse the refund, but when you see tracking has confirmed delivery, you can send the buyer a polite message explaining as you have tracking now showing delivery could they kindly repay you the cost of the item.
This cannot be done through eBay now, if the refund was done through an eBay case.
The buyer needs to repay you via a cheque, bank transfer a PayPal Friends and Family payment, or you can send them a PayPal invoice for the amount.
Nothing to enforce the seller to repay you, but most peeps are honest, and would not want an item for nothing.
If PayPal is used, email addresses need to be exchanged, this can sometimes be found with the order details >> Show Contact Info. If not and you need to ask the buyer for this, make it very, very clear in your eBay messages, as eBay do read these, the reason for these exchanges. Make it clear it's not to be used for an off eBay sale.
@andre_90079
andre_90079
OP4 months agoThanks and Regards
Andy Millward
tressygirl
Mentor4 months agoYou're welcome 🤗
@andre_90079