Evri stole my item and ebay won't refund me | Member To Member Support

oddish196 · 2025-10-29T13:32:42.233000Z

I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week until one day it was randomly marked as delivered, which was backdated to the 15th, saying it was delivered to my personal address. Evri does not include a delivery photo for my address.I checked with the neighbours and the post office, all mentioned that they had not received it.After opening a case with Ebay, they said that as it was 'delivered' they won't refund me.I have now opened up an appeal.What rights do I have now?I don't have a problem with the seller as they did nothing wrong so I don't want to give bad feedback but my fight is with Evri/Ebay.

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Evri stole my item and ebay won't refund me | Member To Member Support | eBay UK