Evri say parcel was heavier than it actually was and then Ebay deduct money from seller funds

Question

I am a private seller so have to use Simple Delivery.  I listed an item as under 1 kg with Royal Mail small parcel dimensions (because it was only 500g, and when packed was 987g and under those dimensions).  The buyer chose Evri, and the labels turn up with an email, that says it can be up to 15kg, 120cm long max and 245cm circumference plus length.  It was under the Royal Mail dimensions so is therefore well under the Evri max size/weight, so that isn't a problem.  2 weeks l...

barzo7777 · Accepted Answer

I'm a genuine private seller, getting rid of stuff from my partners house that she has built up over time, and we are clearing her late father's house, he died last year.  So NOT a business seller.  Also the weight WAS accurate, thats the point.  The packed parcel weight 987g, and was listed as under 1kg.   I may have to turn off Evri but that limits some items we can sell as they are not practical to send with Royal Mail, and the whole idea is to clear out the house, no...