Evri returned a parcel damaged by them in transit although the postage label still attached

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How do I claim the postage costs of almost £16 back from Evri as I will need to post this again? The name and address were correct and postage label created through ebay.

Thanks in advance for any help.

maad2014

951 View listings

Posted 11 months ago·Last reply 11 months ago

2 comments

tressygirl

Mentor11 months ago

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You are a Private seller so should be using Simple Delivery.

Under SD rules, as the buyer has not received their item they should open a case for item not received and eBay fully refund the buyer everything they paid, and you keep the full payment.

Did this not happen ?

You now have the item and should have the original payout so in effect if you do relist it again buyer pays again and there are 2 payouts received for the one item.

This must happen a lot and eBay have not made it clear if they do then retrieve one payout if 2 are received, but I somehow doubt this happens ? 🤔

@maad2014

maad2014

OP11 months ago

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Hi! - thanks for your reply!
This has not happened as yet - I contacted the buyer last night to explain
what had happened...
They said they had a notification from ebay to say delivery was happening
yesterday. Obviously they never received it and it was delivered back to me!

I said I would re-post it to them tonight, but I shouldn't?
They need to raise an issue that item not delivered?
Ebay then refund them?
Then I sell itt o them again at same price?
I had received payment and since purchased another item depleting my entire
ebay balance.
What happens when they pay me again? Ebay take the balance back?
Sorry, I'm a little confused!
Been on ebay for many years but never had this issue.

Thanks again for your help / advice