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Evri lost parcels
I have not received a parcel posted via Evri. This is an ongoing issue with their organisation which has been recognised by my local MP and others around the country. There has also been a Panorama investigation into the organisation.
I cannot request a refund from the seller nor ask for a replacement item as I have purchased a used item. What happens in this circumstance? It isn't the sellers fault if Evri claim to have delivered an item through a letterbox but it hasn't been received.
Is there a way that the buyer can choose which delivery service they would like to be used?
1 comment
*vyolla*
Mentor9 months agoWhy do you think that a used item wouldn't be covered by eBay's Money Back Guarantee?
Open an eBay item not received claim for your order and get a full refund:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008&st=3&pos=1&query=Returns%2C%20items%20not%20received%2C%20and%20refunds%20for%20buyers%20&intent=not%20received&lucenceai=lucenceai&docId=HELP1146
Or does your seller have a tracking number showing delivery by Evri?