Evri lost parcel (seller) how to claim? | Member To Member Support

sunglass_swap · 2026-03-12T20:49:08.598000Z

Hi there, I sold an item back on January 2nd with Evri as the selected courier. I promptly posted and after quite a while the patient buyer contacted me to ask where it was.I looked in to it and basically the parcel vanished in Evri's warehouse and they can't find it. Evri told me to fill in a form for a lost item which I did.Thankfully I had a replacement for the buyer (multiple quantity listing) so I posted at my own expense as soon as I was able to to keep the sale/customer happy. After waiting several weeks I remembered that I had not yet heard from Evri regarding my claim and I again chased it up.This time they told me I would need to go through eBay as it was a sale via them.I can't find anywhere/anything on eBay to chase this up.I am now two items down with only the sale for one.I have searched all over eBay but can't find an answer etc.How would I sort this? Thanks in advance.

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Evri lost parcel (seller) how to claim? | Member To Member Support | eBay UK