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Evri Lost parcel
Summary: gervuls98 is seeking advice after encountering issues with a parcel shipped using Evri. Despite issuing a refund to the buyer, the parcel was returned to the shop but was not found when checked. Evri's support became unresponsive as the tracking number that initially worked stopped being recognized. Attempts to find assistance through eBay have been unsuccessful, and gervuls98 feels that there is no seller protection. papso22 asked if simple delivery was used, suggesting that eBay would handle claims for undelivered items if it was.
Hello, hope someone can suggest a course of action.
I am a seller and shipped the item to the buyer with an Evri postage service, I dropped the parcel off and have a tracking number.
The item never arrived with the buyer and I ussued a refund promptly.
The item says it has been returned to the parcel shop, tried them and not there.
Not getting anywhere with Evri complaints as chat now does not recognise the tracking number although it did originally.
Tried searching Ebay help without success as it seems biased towards the buyer and no protection for the seller.
Any help would be gratefully received.
papso22
Mentor1 week agoDid you use simple delivery?
gervuls98
OP1 week agoThey bought Evri delivery service and I printed off the shipping label they issued.
papso22
Mentor1 week ago · EditedThat doesn't confirm whether you used simple delivery but if you did then ebay takes care of any claim for item not received. This is one of the few times there is actually some seller protection.
However, as you have already refunded that is the end of the matter as far as ebay is concerned.