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Evri lost my parcel
Summary: kierun18 shared their experience of losing funds after a parcel they sent via a delivery service was lost. They updated tracking details and maintained communication with the buyer, who initiated a claim for an item not received. Additionally, they were charged extra due to a postage error. They are seeking advice while dealing with the delivery service's customer service.
Hi
I have posted an item that i sold on ebay, however evri are saying that they have lost it. I communicated with the buyer as it has been ongoing for a month now and they opened an 'item not recived'. I updated tracking details but I have now lost out of on funds because evri lost the parcel. Evri also charged me more as the postage amount was wrong.
Does anyone have any suggestions? I am in contact with evri customer service but I am still out of pocket due to Evris mistake
john1297576
Mentor1 month agoIf buyer opened a not received case within 30 days, if you were using Simple Delivery then ebay should refund not you.