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Evri lost my parcel
Evri lost my parcel on 11/07 and are refusing to take any responsibility whatsoever. They keep asking me to contact eBay directly. Has anyone else had the same issue and what do i need to do? thanks
5 comments
papso22
Mentor10 months agoThat sounds as if you bought postage through Packlink. If you did you have to claim through them and not directly with evri.
You are now out of time to claim with Packlink.
*guinevere*
Mentor10 months agoAre you the buyer or the seller?
Assuming you are the buyer it's too late now to contact ebay, you must contact them within 30 days, which means opening a not received dispute.
Contact your bank to request a chargeback.
trwood_5473
OP10 months agoSent from Outlook for iOS<>
**peaseblossom**
Mentor10 months agoIf you're the buyer you should have opened a "not received" case on ebay. That has to be done within 30 days of the estimated delivery date so too late now. Try ringing your payment provider and see if they can help with a refund.
trwood_5473
OP10 months agoSent from Outlook for iOS<>