Evri item collected. But not marked as delivered | Member To Member Support

dannyoneill · 2026-04-14T21:43:13.673000Z

Hi. I’ve sold an item which the buyer wanted sending to an Evri parcel shop. It arrived but I noticed it’s been sat in “Waiting collection” for a long time so I reached out the the buyer who confirms they have collected the item days ago. what can I do in this situation as eBay are holding on to my funds until it’s delivered but I’m assuming the parcel shop didn’t scan the item when handed over.

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Evri item collected. But not marked as delivered | Member To Member Support | eBay UK