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Evri incorrect parcel
I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items received were clothing which wasn’t what I sold. The buyer opened a case claiming she did not get her package. This morning eBay close the case without refunding her! Completely unfair! The buyer has now opened a return. Which means I will get a number of random clothing instead of my original item. There is very little hope of locating my item. Most importantly, despite eBay assuring me verbally that both the buyer and the seller are protected, it doesn’t seem the case. Any advice is much appreciate appreciated. Many thanks
**peaseblossom**
Mentor9 months agoThe buyer couldn't win a "not received" case because the tracking will show otherwise. Simple Delivery covers for loss and damage in transit but nothing fits this scenario. You'll have to try and talk to them again.
dodomarwell1
OP9 months agoMany thanks for your response. Unfortunately not although I did manage to speak with an eBay agent who was unable to assist me but said handed it over to another department to review. They said 24-48 hrs and it has been the latter. In the meantime my buyer has requested to return items she received. The evri parcel that was actually delivered to my buyer is still outstanding on Evri site.