Evri have failed to deliver my item to the customer who bought it. | Member To Member Support

jemima1079.2008 · 2025-10-22T20:53:07.674000Z

Customer bought an item, posted as usual through pre paid label and evri. Evri said several delays (broken down vehicle was one reason), then that the customer wasn’t it (it was a shop), then that I’d requested it to be returned to me (I haven’t). How do I get refunded for the item so I am not making a loss and also refund the customer as she hasn’t recieved the item!! Shocking service from Evri. I can’t find any info searching eBay. Any advice would be great please

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Evri have failed to deliver my item to the customer who bought it. | Member To Member Support | eBay UK