Evri has returned an item I sent to a GSP buyer

Question

Evri just delivered a parcel I sent to a buyer. The label just says ‘return to sender’. The tracking says there was an address query, then return to sender requested - but it doesn’t specify who requested that it be returned, nor what efforts were made to find the correct address. I’ve been paid, and the buyer hasn’t yet opened a query about non-delivery. I’ve contacted the buyer but haven’t heard back. What do I do?

jckl1957 · Accepted Answer

As you have messaged the buyer. for the time being, I would suggest you do nothing. Hopefully the buyer will contact you, or they may open an 'item not received' case. I would wait for them to get in touch or ask for a refund.