EVRI DIDN'T DELIVER PARCEL - I REFUNDED PURCHASER AND NOW EVRI & EBAY WON'T PAY ME BACK! | Member To Member Support

bythe-16 · 2026-05-25T10:33:45.063000Z

Hi everyone - I sold an item on 9 April and despatched it through Evri. This item was received by Evri on 9 April at 11.57am, and sorted at the sender’s local Evri depot in MK40 on 9 April at 2.37pm. The item never arrived with the purchaser , and to this day, 29 May– the Delivery History on Ebay says “Running behind, original estate was Saturday 11 April – Thursday 16 April. Evri have said that as I purchased the postage label through eBay, eBay are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with me. I have done the right thing and refunded the purchaser, but now Evri have said they won't refund me as it's eBay's responsiblity and eBay couldn't care less. Has anyone else had this issue and how have you resolved it.

Discussions

EVRI DIDN'T DELIVER PARCEL - I REFUNDED PURCHASER AND NOW EVRI & EBAY WON'T PAY ME BACK! | Member To Member Support | eBay UK