Evri delivery stolen from my doorstep, seller won’t refund or replace | Member To Member Support

parkingtonhatter · 2025-10-18T14:32:55.467000Z

My house fronts straight onto the street, so packages need to be left with a neighbour or re-delivered if I’m not in. I bought a diesel heater for £105 and Evri tracking said ‘delivered securely to an enclosed porch’, with a photo of the box on the doorstep right on the street. I even have ‘PLEASE DO NOT LEAVE ON DOORSTEP’ as the first line of the address on the label. It was stolen, and I returned to nothing on the doorstep. The seller won’t submit a claim to Evri, despite me writing it for them. I’m worried that if I try to complain via eBay, they will just see ‘delivered’ and refuse to refund me. Any advice would be really appreciated. Photo attached.

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Evri delivery stolen from my doorstep, seller won’t refund or replace | Member To Member Support | eBay UK