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Evri delivery mix-up affecting multiple eBay orders, seeking advice
I’m looking for some advice and also wanted to create a record of an issue I’m currently dealing with.
I sold four separate items on eBay and generated the Evri shipping labels through the eBay app. I used the QR code option and the labels were printed/scanned at the Post Office.
The issue is that all four parcels appear to have ended up with the same buyer. One buyer received all four items, while the other three buyers have not received their orders.
The tracking situation is unusual:
One parcel shows as delivered.
The other three tracking numbers only show “label created” and do not show any acceptance or transit scans.
It is possible there was a labelling or handling error somewhere in the process, but at this stage my main concern is getting the correct items to the correct buyers.
I have contacted the three affected buyers and explained the situation. They have all been understanding and I have advised that I will dispatch their items as soon as they are returned to me.
The buyer who received the parcels incorrectly has been very helpful and has returned the extra parcels to the Evri courier though he was not given a new tracking number which is slightly concenring .
I cannot currently open an eBay case as there is no active issue option available yet, but I wanted to document the situation and ask:
Is there anything else I should be doing through eBay while waiting for Evri to return the parcels?
Should I be concerned about Item Not Received cases being opened by the affected buyers?
Is there any way for eBay to add a note to the affected orders to show that this is a courier handling issue?
Thanks for any advice.
