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EVRI delivery issues
Summary: cdilla shared their frustration with a delayed delivery issue involving a purchased item. The item was marked as posted by the seller and received by the courier, but after multiple conflicting communications from the courier and failed delivery attempts, they raised an issue with the platform. The platform placed the issue on hold due to the courier's assurances, resulting in extended delays. They expressed disappointment with the process and sought advice on appealing the additional wait time, noting that the seller had been supportive.
I bought an item that tracking shows has been posted by the seller and received by EVRI. That was 16 days ago (Aug23). I have had a dozen conflicting emails from EVRI and after two rescheduled and failed (on EVRIs part) deliveries raised an issue with EBAY. They put the issue on hold for four days. Because EVRI said they would try again. When that date (Sep 7) passed EBAY put it on hold for a further 10 days. So I now have to wait until Sep 17. I cannot find any way to take this up with EVRI or with EBAY. (The seller has been great btw)
Is this a normal delay? Have I missed a route where I can appeal EBAYs further delay? I think both the seller and I have given up hope EVRI will deliver.
So disappointing.
cdilla
OP1 month agoJust for info.
Item arrived on the Sep 9 after 16 days. In good condition. No explanation from EVRI for the delay. Driver just left it at the doorstep and hurried away.
Tracking shows 18 stages to the delivery including 4 reschedules.