Evri delivered to wrong address

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I've had a seller open a case because they haven't received their parcel. Evri tracking shows it was delivered, including photo evidence. However, the buyer says the door/letterbox in the photo isn't theirs.

I don't really want to issue a refund as this is evri not doing their job properly.

Help please!

danitwit_0

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Posted 11 months ago·Last reply 11 months ago

1 comment

tressygirl

Mentor11 months ago

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If your tracking shows delivery , photos play no part with eBay, to the name and address on the delivery order, entering those tracking numbers into any case the buyer opens should close the case in your favour.

If Simple Delivery was used, an item not received, then eBay will refund the buyer, and you get to keep the payout.

@danitwit_0