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Evri claims to have delivered to my buyer. My buyer says item not received.
Summary: perro! is dealing with a situation where a delivery service claims to have delivered an item to their buyer, but the buyer reports that they did not receive the item. papso22 is involved in the discussion, but the details of their contributions are unclear from the content provided.
Item number: 257515903594 - Evri claims to have delivered to my buyer. My buyer says item not received.
Evri only provides "robot" interaction, with no way to talk with a human, and only limited options: starting with the assumption I'm the recipient, and telling me my parcel is delivered (!!)
It seems eBay simply does not do "customer service" - their "chatbot" suggested cancelling the sale then getting the buyer to place a new order. HOW? Evri "delivered" the one and only item somewhere other than to my buyer (there isn't another one I can send). I see no other way to contact eBay. Even "Chat with the eBay Community Team" won't allow me to start a conversation. This is infuriating.
Does anyone have contact details for buyers to speak to a human (not a bot)?
If not, does anyone know how I can get this resolved for my buyer, without ending up out of pocket (for using eBay's recommended couriers), screwing up my seller rating, or inconveniencing my buyer?
Many thanks
perro!
OP4 months agoIs this not covered by "Buyer protection"? The buyer was forced to pay for it and they haven't received the item, even though I have "proof of delivery", so I'd hope so.
papso22
Mentor4 months agoNo it's not covered by the buyer protection fee. It would be covered by the money back guarantee except that ebay will reject any claim because tracking shows delivery.
So it's really up to you if you want to try and do something outside of ebay.
If you used a middle man perhaps you need to deal with them?
Evri are very unlikely to do anything other than rely on tracking. You would need them to admit that they got that wrong if you are looking for compensation from them.
perro!
OP4 months agocorrect sized parcel, so i was forced to arrange delivery another way. So,
does that mean, as I have proof of delivery, eBay would refuse the buyer's
item not received claim?
Kind regards,
Andy
perro!
OP4 months agoI don't think so. I'd originally tried to use eBay's Yodel option but it refused to let me select the correct parcel size so, to save making the buyer wait, I purchased Evri delivery, via Parcel Hero.
papso22
Mentor4 months agoThe important bit of information is whether you used simple delivery.