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Evri
Hi i’ve been a loyal seller with 100% positive feedback since 2011 in the last month I have had three parcels go missing with Evri I contcted them in their chat as there is no humans only to be sent for each parcel an email stating that they have searched the depot and the parcels are missing. All three of the buyers have taken a request against me. Evri say a refund for the items is not their problem. I’m must sort it with eBay. I spoke to eBay and they said that because I did not use simple delivery, I have to sort it out myself through Packlink . I have tried that no humans available there either on the three occasions as you only get three days to solve a request eBay have taken the refund out of my funds or bank account to pay back the buyers concerned This is really upsetting as being lost by the courier is not my fault. I am getting extremely frustrated with the amount of help you are able to get which is nothing and I’m thinking of coming out of eBay and going on another selling site why should I have to pay the buyer for the lost parcel? This has happened three times in the last month and each time I’ve had a request the buyer has been extremely impatient and rude I said at the top I had 100% positive feedback/seller I noticed it has now gone to 99.9% positive feedback/seller this is due to the three cases that were taken against me through no fault of my own. I am extremely peed off as not only am I losing money because eBay are directly paying the buyer instead instead of sorting it my ratings have gone down because of it eBay should look after their sellers as without us they would not be able to run this site. Any advice would be appreciated like how do I go about putting a formal complaint into eBay.
61stephenuk
Mentor7 months agoWhy aren't you using simple delivery?
If you choose not use use simple delivery you are responsible for refunding your buyers for lost items, and if you are buying postage from Packlink instead of courier direct then it's them you must claim from, eBay have no responsibility to refund here this is entirely your choice to go direct.