Escalation request – customs | Member To Member Support

samer6120 · 2026-01-29T22:05:44.874000Z

I am requesting eBay’s assistance to resolve this case.I received an item that was not as described and provided clear evidence showing it does not match the listing. As the item was shipped from outside the UK, I incurred customs and import charges as a direct result.The seller has refunded the item price but questioned that the item was incorrect and refused responsibility for the customs charges, despite these charges being caused solely by receiving an item not as described.The item is of no use to me, and I am willing to return it if a prepaid return label is provided.I am requesting reimbursement of the customs charges, as I would not have incurred them if the correct item had been sent.Kind regards,

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Escalation request – customs | Member To Member Support | eBay UK