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Error message blocking making an offer
Summary: nosdoog10 is experiencing issues with a purchase process on a platform. They made an initial offer on an item, which was followed by a counteroffer that was declined. Despite reaching an agreement on the price via message, they are now prevented from making further offers due to an error message stating they cannot purchase from the same seller twice within 10 days. They suspect this might be related to pre-authorization and are seeking advice since customer support has not been helpful.
Hi all, in the bizzare absence of any kind of actual customer support I wonder if I can get help here.
I made an offer on a sellers item, which also involves pre authorising your payment in case they want to accept the offer I guess. They turned it down and made a counter offer that I also turned down. Now via message we have agreed a price but when I try to make an offer again (I should still have two offers remaining, and thats what is shown) I get an error message in a red box that reads:
'Sorry, you are not allowed to purchase this item. This item is only available to buyers who have not purchased 1 or more items from this seller in the past 10 days.'
Seems strange, I've not bought anything from them, I can only assume it has something to do with the pre authorisation but even then why wouldn't you be able to purchase from the same seller twice?
Obviously I got nowhere with the supposed customer service. Any suggestions?
TIA, Joe
tobiasd4
Mentor1 week agoSeller needs to put you on exemption list, so you can buy.