email address to get to get feedback looked at ?

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Summary: A participant initiated a discussion seeking the correct contact email address for obtaining feedback. Two participants, **peaseblossom** and plpmr, responded; however, none provided detailed content in their replies.

Hi all,

struggling here, an item went missing in the post. Item was posted either the same day as payment or the day after via simple delivery. the buyer did not receive it and was refunded under ebay protection. the buyer then left bad feedback because the item was lost in the post. I complained to ebay that this was not my fault and the feedback should be removed. Got an email from them saying they could not tell when the item was sent (which they could from the simple delivery tracking) and would not remove the feedback. I want to have this removed but just get send round information pages and bots which cannot help.

I have not managed to get on when the live team do their 1 hour session on a Tuesday. is there someone I can email to have them look at this ? I only have the 1 bad feedback but it takes me down to 97% which puts some buyer off and I have noticed sales are not coming in like they used to.

I really need human help not a bot or information pages

Thanks Angela