EBay’s refund policies and protection for buyers | Member To Member Support

axey1986 · 2025-10-04T11:15:58.381000Z

End of September I paid for 2 collectible cards from the same seller (around £150) He was from the US and it took weeks to get here (UK). Once arrived only 1 card was in the box, the seller saw he still had the other card (admitting it straight away) apologised and offered a part Refund of £40 (not to the value of me buying 1 of the cards from another seller) long story short, I asked for a £55 refund or send me the card and he refused (he got 100% positive feedback) I got in touch with EBay and they did not offer any “part refund” and closed the case, i opened appeal and EBay shut down again…. Where is the buyer protection? (Yes the item had it) So I am giving the seller 24 hours notice till I leave negative feedback. Why are eBay not protecting the buyers when the seller is being unreasonable? I was not even asking for half or full refund…. Just enough to buy the card I am owed 😡

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EBay’s refund policies and protection for buyers | Member To Member Support | eBay UK