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ebay using postage option I never picked
I have sold two items through the best offer system. One used the postage option I picked. The other was the prepaid label that I never chose. Can I get ebay to refund me? They are taking money from me. I don't want to use Evri as its a terrible service.
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**peaseblossom**
Mentor11 months agoIf you want to change postage it's best to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.
If you've already bought different postage you can't get that cost back from ebay. But if you paid for the original label (would have had free postage on your listing) you can cancel it for a refund here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
If the buyer paid for it it will be refunded to them automatically in 30 days.
You can opt out of using Evri here:
https://www.ebay.co.uk/ship/prf