eBay system won't let me mark as dispatched or add a tracking number

Question

In the listing I included "normal" postage. With the buyer I agreed to send the item by a 24 hour Royal Mail service, and I decided not to charge more. I have a Royal Mail tracking number but the eBay Seller Hub won't let me mark the item as dispatched or add a tracking number, becuase I'm not using the pre-paid option (I haven't downloaded the pre-paid label and it will, of course, never be used if I do becuase I have already sent the package by 24 hour service). Is there a way to force the sys...

**peaseblossom** · Accepted Answer

You can't change the tracking but would be able to add the new number to a "not received" case if necessary.  Payment will be held for 14 days.