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ebay support team is good or not?
Summary: saj055 raised concerns about the difficulty some sellers face in getting clear reasons from eBay Support regarding permanent account suspensions. tressygirl responded by confirming that permanent suspensions are usually non-appealable and advised checking messages from eBay. saj055 suggested that sellers with positive records should have their cases reconsidered. tressygirl noted possible regional differences in rules and recommended consulting the appropriate forum for specific advice.
Hi everyone,
I’ve noticed that some sellers are having difficulty getting clear answers from eBay Support regarding account suspensions.
For example, if an account is permanently suspended, and the seller contacts eBay Support to ask for the specific reason, sometimes they are simply told that the decision is final and that no further appeal is available.
Has anyone else experienced this?
Is a permanent suspension always non-appealable, or are there situations where eBay may reconsider the decision if the seller can provide additional information or documentation?
I’d really appreciate hearing from experienced sellers who have dealt with a similar situation.
Thanks in advance!
tressygirl
Mentor3 weeks agoI have just seen you are registered in Pakistan and asking here on the UK site, where rules may be slightly but I think, not too different.
Might be worth asking on the correct forum, so log out of here, log into www.ebay.com and ask on the community forum there, which is https://community.com
@saj055
saj055
OP3 weeks agoI have open for geting update on ebay.
tressygirl
Mentor3 weeks agoYep, that has always been the case, a Customer Service agent will never discuss a permanent suspension which is in effect a lifetime ban, and will just direct the member to the messages eBay have sent.
I have never heard of a permanent / indefinite suspension being over turned.
@saj055
saj055
OP3 weeks agoThanks for your kind reply. Yes, right, but if the seller provides the best service and has 99+ feedback from buyers. and no return. Then I think they need to open his store
papso22
Mentor3 weeks ago · EditedThere must have been a reason for the suspension though.
saj055
OP3 weeks agoNo, everything is going smoothly. 0 negative feedback. Only 5 are listed in the store. and just 2 returns are open; 78 orders I have got.