Ebay support on counterfeit item

Question

Ebay claims that they will respond firmly to counterfeit items. I received an item that was counterfeit (and did ot match the description). When received, I raised an issue on the website and it immediately responded that my issue was rejected. I then selected the option for review and it was rejected again. What could I be doing wrong. I thought that ebay had policies against counterfeit items but they are not supporting me in any way?

tommystrezures · Accepted Answer

IF an item is not as described, eg a counterfeit to what was advertised, then you need to open a item not as described case to return the item. Have you done this? You must though open this case within 30 days of receiving the item. Read the Ebay Money back gaurantee, it is on most listings (except vehicles)

If you are outside of this period, then you payment provider may be able to help.

papso22 · Answer

You don't report through the listing, you use the money back guarantee and open a case.