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eBay Supplied Wrong Seller Details for Court Claim – Urgent Advice Needed
Summary: En una conversación entre sprootzmanuva y tobiasd4, sprootzmanuva busca asesoramiento urgente sobre un problema con eBay, que ha proporcionado detalles incorrectos del vendedor para una reclamación judicial. tobiasd4 responde a la preocupación, aunque los detalles de sus respuestas no se mencionan. El tema se centra en cómo gestionar adecuadamente este error de eBay para proceder con la reclamación judicial.
Hi all, looking for advice on the best way to urgently escalate a serious issue with eBay UK.
eBay provided me with seller details for a transaction after I requested them for legal proceedings. The information supplied appears to have been incorrect and linked the order to the wrong person/account, which has now resulted in county court proceedings being issued against someone who says they were not the seller.
This potentially seems like a serious data/GDPR issue as personal details may have been disclosed incorrectly. I relied on the information provided by eBay in good faith and now have active court deadlines ongoing.
Does anyone know the best direct contact route/team for urgent escalation where I can actually get a prompt substantive response from eBay UK?
Thanks.
tobiasd4
Mentor4 months agoTBH. I am surprised ebay gave you seller details.
If it was a business seller, all their details are on listings.
If it was wrong, then that is sellers fault, not ebays.