I sold a brand new boxed car stereo on 20th Feb. eBay have just informed me that the buyer requested a return, but because it was sent by simple delivery the buyer does not need to return the item and eBay have refunded them. I have no idea why they wanted to return it, because a refund request was never made. Does this mean the buyer has just got a free item? Will I have the sale amount deducted?The only other scenario I can think of is that it was lost in the post, so of course they wouldn't b...

Does this mean the buyer has just got a free item? Will I have the sale amount deducted? It's hard to answer your questions correctly without knowing the reason why your buyer wanted to return it. As eBay has apparently refunded them without involvimg you it sounds as though it may have been damaged during delivery. When using simple delivery, eBay will refund the buyer for loss or damage in delivery. Because eBay doesn't normally require the item to be returned then y...

Ebay stepped in and refunded buyer without consulting me. | Member To Member Support

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Ebay stepped in and refunded buyer without consulting me. | Member To Member Support | eBay UK