Ebay Simple Delivery failed - item sent back to me (seller) and marked as "Delivered!" | Member To Member Support

supedaj · 2025-10-02T12:00:32.360000Z

Hi - i posted an item and used simple delivery from ebay who assigned Evri to this. The item was NOT delivered to the buyer (Evri stated "address issue" on tracking info and they put "return to sender" so it was returned back to ME. In doing so it was marked as "Delivered" on ebay (Yet the buyer has not received it!) Cannot seem to contact ebay to help sort this out as it is obvious evri's mistake has put the buyer out of pocket - yet ebay have no way of helping either myself or the buyer through this because they have made it absolutely impossible to contact them for assistance. Can someone please advise on the simplest way to resolve this please? I cannot even get through to ebay customer services - reminds me why i am using this less and less. So many simpler alternatives available i ask myself why i put myself through this convoluted illogical nonsense... Thanks in advance

Discussions

Ebay Simple Delivery failed - item sent back to me (seller) and marked as "Delivered!" | Member To Member Support | eBay UK